Processing is the time it takes us to package your order for shipment. This includes hand pouring the candle (each candle is made to order), printing packing slips/shipping labels and packaging your order for safe shipment. Please allow 3-5 business days for processing. A shipping notification with tracking information will be sent once your order is completed.
Orders are shipped within 1 to 3 business days through USPS Priority Mail. Please note: Selecting an upgraded shipping option does not include or speed up the order processing time.
Due to the nature of our products, used candles cannot be returned or refunded. All sales are final. We are not responsible for any lost or stolen packages.
If any products are damaged during transit, The Copper Cul de Sac will provide a replacement. Photos of damage must be submitted to firstname.lastname@example.org within 2 days of receiving the product.
All cancellations must be received via email to shop@thecopperculdesac within 24 hours of placing an order in order to qualify for a full refund.